Terms & Conditions

Disco & Small Event Booking Conditions (Under £200)

1. Any cancellations or notified changes must be made at least 14 days prior to the date of event. If you fail to cancel your booking before this date you will be charged the full booking fee. This ruling may be wavered in very extreme circumstances, or should we manage to fulfil the date prior to the booking date.
2. Booking deposits will not be refunded under any circumstances.
3. Verbally or written agreements of bookings are binding and subject you to the payment of the full fee.
4. The client / hirer is responsible for any damage to our equipment caused by any person at your event. You will be charged for the full cost of any repairs, or replacements required. You will be advised of any damage as soon as it is caused. This applies both on a dry and wet hire.
5. We do not tolerate violent, aggressive or abusive behaviour from anyone under any circumstances. We also reserve the right to terminate our services at any time that we feel our personal safety is under threat. We do not take responsibility for ejecting any unwanted persons from any venue. You will be advised of any problems that we may have in this respect with any of your guests. This is for the safety of our staff and those around us.
6. In the event of fire, flooding, public disturbance, terrorist activity or any other threat to the public, we will not be responsible to evacuate any venue or building where we are present and / or working within, unless the fire regulations for the venue specify otherwise. This would usually incur a vocal announcement and our general policy is to assist with evacuating the public & powering down our equipment before exiting where it is safe to do so.
7. Failed payment of any fees owed within 28 days after the date of the event or invoice (whichever is sooner) will result in pending legal action. We understand and will exercise our statutory right to interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. Over due fees specified below will be enforced.
8. We need a minimum of one hour to enter a venue and set up prior to the start time and a similar time allowance at the end of the night to pack up, although a longer time like at least 1 hour 30 minutes is preferred. However, this is dependant on the size of the event and the amount of equipment needed. Please discuss the needs with us before hand; we will only have finished a 'get-in' when it is deemed safe and adequate by all parties.
9. If you are booking other entertainment as well as hiring ourselves, please consider the amount of space available and where you are going to put the performers and equipment. Speaker location is usually best if it is no greater than 8 metres either side from the central point.
10. We reserve the right to refuse to continue any event prior to the start should there be insufficient floor space which would not allow the audio and lighting equipment to be assembled safely.
11. It is the customer's responsibility to ensure equipment booked is suitable for use at the event venue. No refunds, part of full, will be given for non-use of specific equipment that cannot be used due to any venue restrictions imposed. Not all equipment is designed to fit through narrow doorways and/ or up staircases. It is the customer's responsibility to inform us of any access restrictions that may impede set up or restrict equipment use.
12. Only CEG Theatre Services staff may operate the equipment. Under no circumstances may unauthorised personnel tamper, move or attempt to use equipment owned by ourselves. We cannot accept responsibility for damage to property, or injury to persons caused directly by third party intervention.
13. We reserve the right to substitute alternative entertainment should uncontrollable circumstances dictate the need to do so.
14. We will not be responsible for any damage or loss to private or public property caused by invited or uninvited guests.
15. All equipment is visually checked prior to and/or on arrival. If we are linking our equipment within a fixed in-house audio system, we reserve the right to refuse to do so if the equipment is considered to be unsafe or liable to cause damage to any component linked to it. The hirer is liable if post inspections prove that damage has been caused by faulty equipment other than ours. We may carry out inspection on portable appliances if a valid PAT is not found, the current rate of charge will apply in this circumstance.
16. It is the responsibility of the hirer to make sure that there is an adequate provision of electrical power within ten metres of our set-up point. We require a minimum of 2 x 13amp outlets dedicated purely for our equipment (not in the form of an extension lead). Again, the exact requirement of power is dependant on the size of the event and the amount of equipment needed, for a band night for example our basic lighting rig would prefer 3-5 13amp sockets. Where possible 16amp supplies are preferred, and 2 of these would be fine for lighting although an additional 2 or 3 13amp supplies or 1 or 2 16amp supplies for sound would normally suffice. Please contact us before the event to discuss available power and the power needed. Any damage caused to our equipment by an inadequate power supply or power interruption is the responsibility of the hirer. The hirer/client is fully responsible for any damage caused to the equipment caused by the use of noise limiters and the subsequent cut off and reintroduction of power without our consultation.
17. The hirer is to provide parking for one vehicle, as near the performance area as possible. Any parking charges we incur will be your responsibility to pay for.
18. All bookings should be taken on the understanding that the venue is in possession of the necessary entertainment & liquor licenses. We are not responsible if the venue is found to be in breach of the terms of their license.
19. Technicians and their assistants will conduct themselves in a proper manner throughout their attendance at the venue, and will respond to the Management's requests as to volume, setting of equipment and / or any other reasonable requests.
20. We will not be liable for non-fulfilment of this contract by the Management and / or the team, although every reasonable precautions will be taken. In the event of the client seeking compensation, we will not be liable under any such claim, and the contracted DJ or technician will only be liable for a sum up to and not exceeding the contracted amount. This includes non-fulfilment from not being able to attend an event due to bad weather, road traffic accidents and any other occurrence that may be deemed 'an act of god' which further includes but is not limited to, snow, flooding and hurricanes of any size.
21. We operate under the laws of England, UK.
22. All events should provide public liability insurance and insurance for the equipment costs (available on request) as we are not liable for this within your events, although we will always operate safely and conduct personal risk assessments. We are however in possession of £5,000,000 Public & Product Liability Insurance in respect to our actions and equipment.
23. We reserve the right to alter or amend any or all of the above at any time.

Multiple Bands Night / Larger performances / Conferences / Festivals and other events (£200 and over)

1. As above conditions indicate with the following changes:
2. Section 1 ~ Any cancellations or notified changes must be made at least 28 days prior to the date of event. If you fail to cancel your booking before this date you will be charged the full booking fee. This ruling may be wavered in very extreme circumstances, or should we manage to fulfil the date prior to the booking date to the same value.
3. Section 8 ~ We need a minimum of three hours to enter a venue and set up prior to the start time and also a similar time allowance at the end of the night to pack up, although a longer time like at least 4 hours and 30 minutes is preferred. However for a full size show and such like longer is needed and should be agreed prior to the event.
4. Section 16 ~ Larger power supplies are likely to be needed and you should contact us regarding the availability of power and what is needed
5. We will often require a booking fee to the value of 50% a month before the event, or earlier to finalise the booking, amounts may vary according to size and services provided, but will always be agreed between the parties.
   

Dry Hire of Equipment Conditions

1. Costs
1. All charges are payable subject to the usual invoicing terms
2. Any damage to equipment supplied must be paid for in full by the customer / hirer to the extent of replacing the equipment on a new like for like basis.
3. Should you require extra equipment subsequent to quotation this must be paid for in full.
4. Any equipment returned late will be charged at the daily rate applicable, and this must be paid within 5 working days. A return is only constituted when an item has been returned to our care in good working condition.
5. Should we not be able to fulfil another order due to your late return of equipment you will be liable for the cost of any lost hirers that directly arise from this late return.
2. All equipment is supplied as is, all equipment is regularly inspected by staff and a visual examination is carried out before dispatch. However, all liability for the correct and safe rigging & operation of equipment lies with the hirer. CEG Theatre Services accepts no responsibility for the way in which equipment is used in respect to the public.
3. Whilst on hire the hirer is liable for any loss, damage or misuse of equipment and should insure the equipment for its full replacement value.
4. The hirer shall indemnify CEG Theatre Services against financial loss, liability and expense or proceedings in respect of personal injury or damage or loss resulting from use of hired equipment.
5. Should CEG Theatre Services consider that you are using the equipment inappropriately, illegally or unsafely then we reserve the right to terminate any contract of hire at any time, and the customer shall remain liable for the value of the hire.
6. All equipment must be returned in good condition
1. All cables must be returned coiled and taped with electrical tape, failure to do so will result in a £2 per cable charge.
2. Any lamps that have blown during the course of hire must be returned for inspection; otherwise, a replacement charge will be made.
3. Any damage caused to equipment will result in a charge to rectify this or a replacement to be sought.
4. No plugs or wired connectors may be changed or tampered with in any way.
7. All dimensions given are nominal and as close as can be reasonably judged.
8. We cannot accept any liability for the compatibility of our equipment with your own, and with any resources you may be using in conjunction with our equipment (such as power supplies).
9. Acceptance of these conditions is taken when any agreement is made, written or verbally. Especially upon counter-signing a delivery note.

Invoice Conditions

1. All invoices for services must be paid in full within 28 days of the invoice date, or by the date shown clearly as the 'due date'.
2. Any 7 day week or part thereof where payment is overdue will be liable to a charge of £10 late payment fee.
3. We will exercise our rights under the late payment regulations to charge interest on overdue payments; we will charge an interest rate of 4% above the Bank of England base rate for any payment not received within 56 days for each day it is still not received.
4. Any payment method that incurs a charge to us such as via PayPal will involve the charge levied by the third party plus 4% of the charge administration.
5. Our preferred method of payment is via BACS (electronic transfer) although a cheque would be acceptable.

Service Quote Conditions

1. All quotes last for 28 days from the date provided.
2. Should your event require extra equipment, time or staffing then you will be liable for the cost of this.
3. A verbal or written acceptance of any provided quote binds you to the value of this as in the booking conditions above and further binds you to the conditions of these terms.

Other Conditions

This section is to clarify that on all events, gigs, parties, shows etc the contractor should have adequate insurance for the event to protect the public attending. We will always carry out constant safety assessments and ensure we operate in a safe manner. As such anything which we are restricted to do on your or the event's part becomes your responsibility.

In regards to PAT testing, we will always carry out thorough visual examinations, including removing plug covers where required and will only subsequently test equipment with our electrical testers if it is safe to do so given the environment we are in at the time.

Installations

We cannot be held responsible for the actions of your organisation or the people around for any damage to equipment installed. Whilst we will always assist you with any problems with equipment, it is your responsibility to treat the equipment with respect and operate it in the correct manner. Should errors occur within the manufacturer's warranty period it is their responsibility to liaise with you. We suggest not using any equipment until the installation is complete to what we have been asked to do, if you use the equipment provided in any way not specified to us at the time of discussions of your needs then we cannot be held responsible for the results.

These conditions above are downloadable here

Use of this website and our relationship with you

The use of this website is at your own risk, although we will take every precaution we can we cannot be held responsible for any loss or damage caused to your computer or other equipment as a result of you using this website.

We will never share you personal information with any other party unless required to do so by law.  All information is held under password protected directories. The use of this websites constitutes your acceptance of these conditions.